Looking after you
Service
Buying fitted furniture should be reassuring from start to finish. Here is how we look after you at every stage — before you buy, during your project, and long after the work is done.
What to expect
Considered service, every step of the way
01
Before you buy
Pre-sale consultation
- Telephone consultation — answering your questions and guiding you through the options.
- Sales guidance — understanding your needs, sharing product information and samples, and preparing a clear, no-obligation quotation.
- A home survey — we visit to measure up and understand the space before anything is designed.
- Technical advice — our engineers assess feasibility and develop a solution around your requirements, refining it with you until the details are agreed.
- A showroom welcome — a guided visit to see and handle the products in person.
02
During your project
Support as we fit
- Installation — on-site fitting by our own project managers, supervisors, engineers and installers.
- A single point of contact — your sales contact stays with you once the order is placed.
- Showroom visits — you are welcome back at any stage of the work.
03
After fitting
Aftercare & value
- Follow-up calls and aftercare visits.
- Product news and updates, when they are useful to you.
- Customer-satisfaction reviews — we ask, and we listen.
- Acting on your feedback to keep improving.
- Our guarantee — every installation is covered by our guarantee, and we are here long after fitting.
- Resolving anything that arises as you live with your interior.
Caring for your interior
Care & maintenance
Couteau interiors are made to be lived with. A little routine care keeps them looking their best for years.
- Wipe painted and woodgrain surfaces with a soft, damp cloth and dry them afterwards. Avoid abrasive creams and scouring pads.
- Deal with spills promptly, particularly near joints and edges.
- Keep worktops and doors free of standing water, and ventilate kitchens and bathrooms well.
- Adjust hinges and runners occasionally — or ask us to, as part of our after-sales service.